Terms & Conditions

Orders

Most TommyOwens products are made-to-order upon request. Once your item has been ordered, it will be placed in the queue and processed in the order that they are received. Should your order require extra time, you will be contacted and notified of this change. We understand that you may be ordering with a specific date in mind, should this be the case we will do our very best to prioritize your order. Please feel free to contact us here regarding any urgency, as we would love to help you to the best of our ability.


Shipping & Lead Times

PO Boxes:

TommyOwens does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a TommyOwens representative to change this to an acceptable address.

Lead Times:

Non-RX wooden sunglasses typically ship in 10-14 business days.

Shipping Carriers:

Domestic orders are shipped via USPS first class International orders are shipped via USPS Priority International.


Returns & Exchanges

Items purchased directly from our online store are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order. Once received, your new exchange will ship within 1-2 weeks OR you will be issued a refund including a confirmation email of the cancellation of your order.

It is encouraged that you send your product by a traceable method. TommyOwens is not responsible for lost or misdirected packages. Products will be returned via USPS Economy service. Sorry, no refunds on shipping.

Submit a Return/Exchange Request

Please note that the return/exchange policy is different for sun and Rx eyewear.

(Non made-to-order) Eyewear Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.

• Returns must be postmarked for return within 30 days of the original delivery to you.

• For inquiries regarding an exchange, please contact info@tommyowenseyewear.com for immediate assistance.

Custom Engraved eyewear cannot be returned.

Made-To-Order

Made-to-order wooden sunglasses via our website are eligible for our return policy, but special requests, engravings, or any other specific modifications outside of the customization options available on our site and any limited edition swatches or collections are not.


Lifetime Warranty

Lost or stolen eyewear is not eligible for the warranty program. Only frames purchased at full-price, without any discount code, from Tommyowenseyewear.com or TommyOwens retail stores are eligible. A customer account is required to move forward with a replacement claim. Additional damage claims beyond the one (1) replacement frame are not included in this coverage. Please allow 1-2 weeks for all replacement claims to process.

Frames purchased at a discount of less than 40% off are eligible for the lifetime warranty program, wherein broken or damaged frames and lenses can be replaced for a standard fee. Final-sale frames purchased at discounts of 40% and greater, as well as frame styles purchased at sample sale events, are not eligible for the program.

Should accidental breakage occur, our warranty ensures replacement of your eyewear at a discounted rate (subject to availability). If a manufacturing defect arises, upon verification, we will replace the defective eyewear free of cost. All warranty replacements are subject to a $5 return shipping cost. Please email us at info@tommyowenseyewear.com with your warranty claims, including a description and picture of the damage. This applies only to frames purchased directly from TommyOwens or with an original sales receipt from third party retailers.


Appearance

Please understand that no two pieces of wood are identical. Therefore, no two pairs of TommyOwens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to TommyOwens handcrafted manufacturing process. Fortunately, TommyOwens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of wooden eyewear to leave the shop.


Taxes & Import Fees

TommyOwens is not responsible for any actions taken by the customs or the chosen package delivery service. TommyOwens has NO control over this. The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and TommyOwens has no way of knowing what these charges may be.

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