FAQ / HELP | TommyOwens Eyewear

Top Questions

It’s incredible how nit-picky we are.  Do you know why? Because of you.

You who wear our frames in the street, at work, with your friends, on vacation. You. Yes, our name is TommyOwens, but our brand is you. We make our frames with such attention to detail because we know that’s what you expect. When you dress up to go to work, or make a first impression, or dazzle the world with your beauty for a nice night out, our frames are the first thing people see when they look into your big blue eyes. And at that moment, nothing else matters to us except making sure you feel as incredible to wear the frames as we feel creating them.

1. Wipe clean any loose dirt and drift using a microfiber or lint free cloth.

2. Mix a small amount of unscented dish soap or detergent with water.

3. Dip your cloth in mixture and wring out any excess water.

4. Use the damp cloth to wipe all surfaces of the sunglasses clean, including the lens.

5. Use a dry towel and wipe clean then let air dry for an hour.

6. Once dry, choose one of the following waxes and lightly brush on using a clean microfiber or lint free cloth.

• Beeswax 

• Lip-balm 

• Butcher block oil 

• Walnut oil

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days (Sunglasses), please let us know by emailing info@tommyowenseyewear.com. We will be happy to find out what exactly is going on with your order.

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Here's what you should know:

Sun (non-RX) Eyewear Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.

• Returns must be postmarked for return within 30 days of the original delivery to you.

• Customer is responsible for return shipping cost.

If your TommyOwens glasses have a manufacturer defect, we will, of course, repair or replace them for you at no cost.

We stand by the quality of our products. All TommyOwens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

Orders

Yes! We would love to help you create your creation. Reach out to us at info@tommyowenseyewear.com

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@tommyowenseyewear. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes. 

We accept Visa, Mastercard, American Express, Discover, Apple pay, Amazon pay and PayPal for online orders.

If you haven't received an order confirmation email, it is likely the result of one or two things:

• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:

Email: info@tommyowenseyewear.com

Phone: (561)523-7766

Not at the moment, however, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

Shipping

Sunglasses typically ship in 1-5 business days (Mon-Fri). All of our sunglasses are handmade from scratch, so it can sometimes be challenging to keep up with the high demand for our product. Please know that we are doing the best we can to get orders out promptly.

We’re happy to offer free shipping to the USA!

International orders have a flat $30 fee for FedEx International Priority service.  International orders may also be subject to import duties and taxes which we cannot cover.

While we do ship globally, there are some countries that we are unable to ship to at this time.

Countries we are not able to ship to at this time include, but are limited to, the following:

Brazil

Russia

Greece

Israel

Malaysia

Netherlands Antilles

Romania

Ukraine

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, TommyOwens has no control over these charges. Customs determines these charges and we have no way of knowing what these charges will be. TommyOwens is not responsible for any actions taken by customs or the chosen package delivery service.

Returns Exchanges

Sure thing! We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Here's what you should know:

Sunglasses and Eyeglasses Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.

• Returns must be postmarked for return within 30 days of the original delivery to you.

Warranty

We stand by the quality of our products. All TommyOwens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

We’re very sorry to hear you're experiencing issues! We have worked hard making our product as durable as possible but we know that, sometimes, things happen. We offer a one year warranty against manufacturer defects and would be happy repairing or replacing your glasses for you. Please reach out to our at customer service representative at info@tommyowenseyewear.com and we will be in touch shortly.

Lost or stolen eyewear is not eligible for the warranty program. Only frames purchased at full-price, without any discount code, from Tommyowenseyewear.com or TommyOwens retail stores are eligible. A customer account is required to move forward with a replacement claim. Additional damage claims beyond the one (1) replacement frame are not included in this coverage. Please allow 1-2 weeks for all replacement claims to process.

Frames purchased at a discount of less than 40% off are eligible for the lifetime warranty program, wherein broken or damaged frames and lenses can be replaced for a standard fee. Final-sale frames purchased at discounts of 40% and greater, as well as frame styles purchased at sample sale events, are not eligible for the program.

Should accidental breakage occur, our warranty ensures replacement of your eyewear at a discounted rate (subject to availability). If a manufacturing defect arises, upon verification, we will replace the defective eyewear free of cost. All warranty replacements are subject to a $5 return shipping cost. Please email us at info@tommyowenseyewear.com with your warranty claims, including a description and picture of the damage. This applies only to frames purchased directly from TommyOwens or with an original sales receipt from third party retailers.

Product Info

1. Wipe clean any loose dirt and drift using a microfiber or lint free cloth.

2. Mix a small amount of unscented dish soap or detergent with water.

3. Dip your cloth in mixture and wring out any excess water.

4. Use the damp cloth to wipe all surfaces of the sunglasses clean, including the lens.

5. Use a dry towel and wipe clean then let air dry for an hour.

6. Once dry, choose one of the following waxes and lightly brush on using a clean microfiber or lint free cloth.

• Beeswax 

• Lip-balm 

• Butcher block oil 

• Walnut oil

Please understand that no two pieces of wood are identical. Therefore, no two pairs of TommyOwens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to TommyOwens handcrafted manufacturing process. Fortunately, TommyOwens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the shop.

General

• Heat the glasses for 20-30 seconds at a temperature around 285°F/140°C. This will allow the wood to become soft and malleable.


• It’s best to start heating the largest areas of the glasses first and then move on to the smaller parts.

• Use cold water or hold the glasses in the desired position for a short time in order to cool the frames after every bend.



Base Curve

• Bend carefully in small stages and try to distribute the pressure equally with your fingers.

Temple


• Never bend against the grain of the wood (up and down)


• When bending adjustable wood frames, little force will go a long way. Start small remember that this material is wood and not plastic.

1. Rinse your glasses under warm water, our wooden eyewear is water-resistant.

2. Gently wipe dry using a clean microfiber or lint free cloth.

3. If no cloth is available, use a shirt sleeve or soft fabric rather than napkin or paper towel which may scratch the lens.

4. Air dry for 15 minutes.

As each pair of TommyOwens wood sunglasses is unique and wood density and buoyancy will vary from pair to pair, we cannot guarantee that all TommyOwens glasses will float.

Through our proprietary finishing techniques, TommyOwens glasses are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure, including - but not limited to - submersion, may cause glasses to warp. 

TommyOwens sunglasses are handcrafted in our Chicago, Ill wood shop. We take great pride in purchasing our wood from authorized and supervised plantations across the globe, while instituting daily operational policies directly targeted at minimizing our ecological footprint.

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