FAQ / HELP | Tommy Owens Eyewear

Sure thing! We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Here's what you should know:

Sunglasses and Eyeglasses Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.

• Returns must be postmarked for return within 30 days of the original delivery to you.

We stand by the quality of our products. All Tommy Owens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

We’re very sorry to hear you're experiencing issues! We have worked hard making our product as durable as possible but we know that, sometimes, things happen. We offer a one year warranty against manufacturer defects and would be happy repairing or replacing your glasses for you. Please reach out to our at customer service representative at info@tommyowenseyewear.com and we will be in touch shortly.

Please understand that no two pieces of wood are identical. Therefore, no two pairs of Tommy Owens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to Tommy Owens handcrafted manufacturing process. Fortunately, Tommy Owens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the shop.

Through our proprietary finishing techniques, Tommy Owens glasses are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure, including - but not limited to - submersion, may cause glasses to warp. 

Tommy Owens sunglasses are handcrafted in our Chicago, Illinois, wood shop. We take great pride in purchasing our wood from authorized and supervised plantations across the globe while instituting daily operational policies directly targeted at minimizing our ecological footprint.