Page FAQ

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, returning or exchanging them should be no problem.

**SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS**

Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 30 days of the order delivery date.
• Orders shipped to international addresses must contact customer service (info@tommyowenseyewear.com) to obtain a return label.

If your Tommy Owens glasses have a manufacturer defect, we will repair or replace them for you at no cost.

If you are still determining if your desired model will fit, please look at our sizing guide on our website first. We also try to have as many pictures of each model as possible to give you a better idea of what they look like.

We do not currently offer shop visits. However, we are incredibly thankful for your interest in our company. From time to time, we develop and release online videos featuring notable aspects of our production process. Please subscribe to our newsletter to receive updates on our latest creations.

We stand by the quality of our products. All Tommy Owens eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@tommyowenseyewear.com. Please include your order number and let us know what changes need to be made. We will let you know, as quickly as possible, whether we can make the wanted changes.

If you haven't received an order confirmation email, it is likely the result of one or two things:

• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order

If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. If you still cannot locate an order confirmation, please email or call our customer service department:

Email: orders@tommyowenseyewear.com

We accept Visa, MasterCard, American Express, Discover, and PayPal for online orders.

We do not offer discount codes at the moment. However, we do run special promotions through our newsletter list from time to time. If you want to hear about promotions first, please subscribe to our newsletter in the footer of this page.

At this point in time our manufacturing process does not allow for custom orders. This includes custom sizing, wood grain and lens requests. What you see on our site is what is available.

Sunglasses and eyeglasses typically ship in 1-5 business days (Mon-Fri). Please know that we are doing our best to get orders out promptly.

Once your order ships, you will receive an email containing your tracking number. If you have yet to receive your shipping confirmation email and your order date is past five business days, please let us know by emailing orders@tommyowenseyewear.com. We will be happy to find out what exactly is going on with your order.

We're happy to offer free shipping to the USA on orders over $75!
International orders under $300 have a flat $30 fee for FedEx International Priority service. International orders over $300 ship free! International orders may also be subject to import duties and taxes, which we cannot cover.

We offer Two-Day Air and Overnight shipping within the U.S. If an item in your order is back-ordered, customer service will contact you and make appropriate arrangements. International orders ship via FedEx Priority International, which is an expedited service.

While we ship globally, there are some countries that we cannot ship to now. Countries we are not able to ship to at this time include, but are limited to, the following: Brazil, Russia, Greece, Israel, Malaysia, Netherlands, Antilles, Romania, and Ukraine.

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Tommy Owens has no control over these charges. Customs determines these charges, and Tommy Owens does not know what these charges may be. Tommy Owens is not responsible for any actions taken by customs or the chosen package delivery service.

Sure thing! We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, returning or exchanging them should be no problem.

**SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS**

Returns/Exchanges:

• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 30 days of the order delivery date.
• Orders shipped to international addresses must contact customer service (info@tommyowenseyewear.com) to obtain a return label.

If your Tommy Owens glasses have a manufacturer defect, we will repair or replace them for you at no cost.

If you are still determining if your desired model will fit, please look at our sizing guide on our website first. We also try to have as many pictures of each model as possible to give you a better idea of what they look like.

We stand by the quality of our products. All Tommy Owens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

We’re very sorry to hear you're experiencing issues! We have worked hard making our product as durable as possible but we know that, sometimes, things happen. We offer a one year warranty against manufacturer defects and would be happy repairing or replacing your glasses for you. Please reach out to our at customer service representative at info@tommyowenseyewear.com and we will be in touch shortly.

Please understand that no two pieces of wood are identical. Therefore, no two pairs of Tommy Owens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to Tommy Owens handcrafted manufacturing process. Fortunately, Tommy Owens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the shop.

Yes! Here at Tommy Owens, we take great pride in purchasing our wood from authorized and supervised plantations across the globe. Our cellulose acetate is sourced from Italy, Japan, and China and is crafted from recycled wood pulp to minimize our ecological footprint.

There is a difference between the two. Our prescription models feature a split-frame design that enables easy insertion of RX lenses. Wood RX frames also use acetate temple tips for customized frame fit.
Please do not attempt to put prescription lenses in your Tommy Owens frames by yourself, as they may break, and we will not be able to offer warranty services. We recommend taking your frames to a local optometrist to fit frames properly with prescription lenses.

Through our proprietary finishing techniques, Tommy Owens glasses are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure, including - but not limited to - submersion, may cause glasses to warp. 

Tommy Owens sunglasses are handcrafted in our Chicago, Illinois, wood shop. We take great pride in purchasing our wood from authorized and supervised plantations across the globe while instituting daily operational policies directly targeted at minimizing our ecological footprint.

All Tommy Owens eyewear is treated with a blend of non-allergenic, organic waxes and oils and sealed with a light shellac finish. This protective coating helps the wood maintain the proper moisture balance needed to prevent drying out and or cracking while also helping to repel water. We recommend you re-apply this coating to protect your glasses from damage anytime they begin to look lighter or dryer. The regular application should help protect against most cracks and significantly improve the look and durability of the wood. Recommended coatings include coconut, Walnut, Beeswax, or jojoba oil.

For daily care, we recommended that Tommy Owens eyewear is constantly kept in a safe place. All Tommy Owens eyewear should be treated as "wearable art." Do not store glasses in your pocket, backpack, hanging from your shirt, etc. Keep them in a hard case or safe place if you are not wearing them.

As each pair of Tommy Owens sunglasses is unique and wood density and buoyancy will vary from pair to pair, we cannot guarantee that all Tommy Owens glasses will float.

Please understand that no two pieces of wood are identical. Therefore, all pairs of Tommy Owens wooden glasses will be different. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product's construction, as minor deviations are inherent to Tommy Owens's handcrafted manufacturing process. Fortunately, Tommy Owens's one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the wood shop.

We do not yet; however, we hope to bring on this service soon.

Regular lenses, also known as non-polarized lenses, reduce glare by scattering light in all directions. On the other hand, polarized lenses have a special filter that blocks glare caused by light reflecting off flat surfaces like water, snow, or a road. This makes polarized lenses ideal for outdoor activities like fishing, boating, skiing, or driving, as they reduce eye strain and improve visibility in bright conditions. Regular lenses are suitable for general use, but polarized lenses offer enhanced glare reduction and improved visual comfort in bright conditions. While all of Tommy Owens's lens offerings are top-of-the-line, Polarized will offer the highest level of safety and comfort.

Please review the sizing dimensions diagram found on the product page of your preferred eyeglass model.