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    FAQ / HELP | TommyOwens Eyewear

    Top Questions

    We stand by the quality of our products. All TommyOwens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

    1. Wipe clean any loose dirt and drift using a microfiber or lint free cloth.

    2. Mix a small amount of unscented dish soap or detergent with water.

    3. Dip your cloth in mixture and wring out any excess water.

    4. Use the damp cloth to wipe all surfaces of the sunglasses clean, including the lens.

    5. Use a dry towel and wipe clean then let air dry for an hour.

    6. Once dry, choose one of the following waxes and lightly brush on using a clean microfiber or lint free cloth.

    • Beeswax 

    • Lip-balm 

    • Butcher block oil 

    • Walnut oil

    Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days (Sunglasses), please let us know by emailing info@tommyowenseyewear.com. We will be happy to find out what exactly is going on with your order.

    We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

    Here's what you should know:

    Sun (non-RX) Eyewear Returns/Exchanges:

    • Returns must be in brand new condition, with original packaging and proof of purchase.

    • Returns must be postmarked for return within 30 days of the original delivery to you.

    • Customer is responsible for return shipping cost.

    If your TommyOwens glasses have a manufacturer defect, we will, of course, repair or replace them for you at no cost.

    Orders

    Yes! We would love to help you create your creation. Reach out to us at info@tommyowenseyewear.com

    We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@tommyowenseyewear. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes. 

    If you haven't received an order confirmation email, it is likely the result of one or two things:

    • Your order was never actually placed and processed.
    • You have entered an incorrect email address with your order

    If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:

    Email: info@tommyowenseyewear.com

    Phone: (561)523-7766

    Not at the moment, however, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

    Shipping

    Sunglasses typically ship in 3-5 business days (Mon-Fri). All of our sunglasses are handmade from scratch, so it can sometimes be challenging to keep up with the high demand for our product. Please know that we are doing the best we can to get orders out promptly.

    We’re happy to offer free shipping to the USA!

    International orders have a flat $30 fee for FedEx International Priority service. International orders may also be subject to import duties and taxes which we cannot cover.

    While we do ship globally, there are some countries that we are unable to ship to at this time.

    Countries we are not able to ship to at this time include, but are limited to, the following:

    Brazil

    Russia

    Greece

    Israel

    Malaysia

    Netherlands Antilles

    Romania

    Ukraine

    International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, TommyOwens has no control over these charges. Customs determines these charges and we have no way of knowing what these charges will be. TommyOwens is not responsible for any actions taken by customs or the chosen package delivery service.

    Returns Exchanges

    Sure thing! We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

    Here's what you should know:

    Sunglasses and Eyeglasses Returns/Exchanges:

    • Returns must be in brand new condition, with original packaging and proof of purchase.

    • Returns must be postmarked for return within 30 days of the original delivery to you.

    Warranty

    We stand by the quality of our products. All TommyOwens Eyewear and sunglass frames are warranted against manufacturing defects for a full year. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.  If you have any issues, please reach out to our customer service team at info@tommyowenseyewear.com and we will respond to your request as soon as possible.

    We’re very sorry to hear you're experiencing issues! We have worked hard making our product as durable as possible but we know that, sometimes, things happen. We offer a one year warranty against manufacturer defects and would be happy repairing or replacing your glasses for you. Please reach out to our at customer service representative at info@tommyowenseyewear.com and we will be in touch shortly.

    Product Info

    Please understand that no two pieces of wood are identical. Therefore, no two pairs of TommyOwens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to TommyOwens handcrafted manufacturing process. Fortunately, TommyOwens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the shop.

    Through our proprietary finishing techniques, TommyOwens glasses are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure, including - but not limited to - submersion, may cause glasses to warp. 

    TommyOwens sunglasses are handcrafted in our Chicago, Ill wood shop. We take great pride in purchasing our wood from authorized and supervised plantations across the globe, while instituting daily operational policies directly targeted at minimizing our ecological footprint.