FAQ - TommyOwens

It’s incredible how nit-picky we are.  Do you know why? Because of you.

You who wear our frames in the street, at work, with your friends, on vacation. You. Yes, our name is TommyOwens, but our brand is you. We make our frames with such attention to detail because we know that’s what you expect. When you dress up to go to work, or make a first impression, or dazzle the world with your beauty for a nice night out, our frames are the first thing people see when they look into your big blue eyes. And at that moment, nothing else matters to us except making sure you feel as incredible to wear the frames as we feel creating them.

Please understand that no two pieces of wood are identical. Therefore, no two pairs of TommyOwens products will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to TommyOwens handcrafted manufacturing process. Fortunately, TommyOwens one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the shop.

Items purchased directly from our online store are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order. Once received, your new exchange will ship within 1-2 weeks OR you will be issued a refund including a confirmation email of the cancellation of your order.

TommyOwens warrants products against manufacturing defects in materials and workmanship for a period of one year (365 days) from the date of purchase. TommyOwens reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized TommyOwens dealer to qualify products as warrantable. If a product is deemed defective, TommyOwens will repair or replace the item at no cost to you.

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